MedImage Support — MedImage

MedView 12.5 is released! Fully 64-bit app for both Windows and macOS

MedImage
Your source for PET/CT & Nuclear medicine reading software

MedImage Support

Medical imaging software for the reading of nuclear medicine, molecular imaging, PET, PET-CT, PET/CT, PET Imaging software, SPECT, SPECT/CT, SPECT-CT,MR/PET on PACS, MacOS X and Mac OS X

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MedImage Support

We are here to help.    

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Are you currently having a software issue?  

MedImage support utilizes remote desktop services to facilitate remote control of a customer's computer for installation, troubleshooting, configuration and training. If you are having a problem, click on the ‘Contact Support Here’ button above. Once you contact MedImage customer support directions on how to set up a remote control session will be provided.   Customer support hours are: 9 am to 5 pm Eastern time, Monday through Friday. We are closed for major US holidays. If you desire training, we offer remote and on-site training options. Please write us at: support@medimage.com if you desire more details.

MedImage Tutorials

Software Updates

 We have regular releases of the MedImage software.  For users under a support agreement,  they will receive these releases free of charge.    If you are a current user under a support subscription,  click on the link above to go to the update page. If you have not previously accessed a software update through the web site and do not have a log on, please write us at: support@medimage.com Include your email, phone number, site number and any other relevant information. If you do not have a support agreement but wish to find out more about them, write us at: support@medimage.com and we can provide details and pricing.

 

MedImage - FAQ

(Click on the question to read more)

+ What products does MedImage offer?

  • MedView Display - This is the application that you will interface with when viewing images.

  • ** MedFiler & MedImport** - Applications that mainly run in the background to handle the grouping of data sets into patient directories. Not always used, depends on the solution that is needed.

  • DICOMlink (Import/Export) - The application that handles the receiving and sending of DICOM image data.

  • Workflow Manager - Software that manages the amount of image data that will be kept on a server before deletion.

+ What third party applications can MedImage provide?

  • Corridor Cardiac Analysis - From INVIA Solutions, a SPECT and PET cardiac quantification software package

  • NeuroQ Analysis - From Syntermed an application that can perform quantitative analysis of SPECT and PET brain scans.

+ What type of licenses can MedImage provide?

  • Fixed - Sometimes called seat licensing. A license is needed for each computer that will be using the MedImage software.

  • Floating - Sometimes called concurrent user licensing. A single or pool of licenses are available for many computers, but only computers up to the number of licenses purchased can be running the MedImage software concurrently.

+ What PACS integrations does MedImage offer?

  • Change Healthcare (now Optum) - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection and auto launch.

  • Philips iSite - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

  • Sectra - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

  • Intelerad - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

  • AGFA - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

  • Fuji - A fully featured integration offering single seat, concurrent user licensing, remote use, prior exam selection.

+ What OS's does DELTAmanager support?

  • In general MedImage supports the DELTAmanager software on the latest and the two previous OS releases of Windows and macOS. MedImage asks that you reach out to us when there is a major OS release to ask about compatibility.

Do you have a question that was not answered above.  Write us at:    support@medimage.com 

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